Privacy Policy

The Site can be viewed and its web feeds can be subscribed to without the need to disclose any personal information to us.

You may decide to disclose personal information to us by providing identifying information when:

• obtaining a logon to the Site
• subscribing to Site updates by email
• adding comments, posts or other material to the Site
• ordering products from the Site
• providing feedback on the Site or our organisation
• requesting contact and communication from the Site or TAG The Agency staff members

This information will be viewable by certain members of our staff. To the extent that it forms part of material that you have submitted to be published, it may also be viewable by members of the public.

Personal information that you provide will be held by TAG The Agency.

We will only use personal information provided to us for the following purposes:

• to provide services offered by this Site
• to enable users to collaborate and share information
• to administer and evaluate this Site
• to improve the organisation's services
• to communicate with users of the Site

We may collect statistical information about your visit to help us analyse usage of, and improve, the Site. This information includes:

• users' IP addresses
• users' search terms
• pages accessed on the Site
• links that are clicked on
• date and time of Site visits
• users' operating systems
• browsers used when accessing the Site

This Site generates cookies and pixels for logged in users. The cookies, which can be found on your computer, are named Facebook Pixel.

You have the right to access and to request correction of any of your personal information provided to us in connection with your use of this Site. If you would like to see the personal information relating to you that we have stored, or to request correction of such personal information, or if you have any concerns regarding your privacy, please contact us by any of the means set out below. We may require proof of your identity before being able to provide you with any personal information.

TAG The Agency
privacy@TAGTheAgency.com

If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner:

Office of the Privacy Commissioner
PO Box 10-094
Wellington, New Zealand
Phone: +64-4-474 7590
Enquiries Line (from Auckland): 302 8655
Enquiries Line (from outside Auckland): 0800 803 909
Fax: +64-4-474 7595

When a client connects their TikTok account to Pulse via TikTok Login Kit, we request only the scopes required to produce their reports:

• user.info.basic — to confirm and display which TikTok account has been linked (open id, avatar, display name).
• user.info.profile — to show the connected handle, bio link and profile URL on the client's report header.
• user.info.stats — to display follower count, following count, likes count and video count on the audience summary card.
• video.list — to list the user's own public videos and read per-video metrics (views, likes, comments, shares, play duration) used for cross-platform engagement reporting.

Pulse is read-only with respect to TikTok content: we never post, edit, or delete videos, and we never message other users on your behalf. We only call TikTok APIs to refresh data for the report belonging to the user who connected the account.

TikTok access and refresh tokens are stored in a private, server-side database table that is not readable by end users. Only verified server functions belonging to your agency workspace can use them. Tokens and any cached TikTok data are deleted when you disconnect your TikTok account from Pulse.

We do not share TikTok data with third parties, sell it, or use it for advertising or training AI models.

Connected Meta Page, Instagram Business and Ad Account data is handled on the same basis as TikTok: read-only, used solely to generate reports for the client who authorised the connection, stored in private server-side tables, and deleted on disconnect.